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| Title Details: | |
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The role of culture for the provision of quality services |
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| Authors: |
Chytiris, Leonidas Anninos, Loukas |
| Reviewer: |
Pantouvakis, Angelos |
| Subject: | LAW AND SOCIAL SCIENCES > ECONOMIC SCIENCES > BUSINESS ADMINISTRATION AND BUSINESS ECONOMICS; MARKETING; ACCOUNTING > BUSINESS ADMINISTRATION |
| Keywords: |
Quality
Services Management Service Quality Human Resources Service Quality Measurement |
| Description: | |
| Abstract: |
The chapter analyzes the significance of culture for the provision of quality services. Moreover, the types of culture, its basic parameters, the way in which the national and organizational culture impact the management and quality of services are discussed.
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| Linguistic Editors: |
Psatha, Eleni |
| Technical Editors: |
Liomas, Ioannis |
| Type: |
Chapter |
| Creation Date: | 2015 |
| Item Details: | |
| License: |
http://creativecommons.org/licenses/by-nc-nd/3.0/gr |
| Handle | http://hdl.handle.net/11419/4986 |
| Bibliographic Reference: | Chytiris, L., & Anninos, L. (2015). The role of culture for the provision of quality services [Chapter]. In Chytiris, L., & Anninos, L. 2015. MANAGEMENT AND QUALITY OF SERVICES [Undergraduate textbook]. Kallipos, Open Academic Editions. https://hdl.handle.net/11419/4986 |
| Language: |
Greek |
| Consists of: |
1. Τεστ Κεφαλαίου 6 |
| Is Part of: |
MANAGEMENT AND QUALITY OF SERVICES |
| Number of pages |
16 |
| Publication Origin: |
Kallipos, Open Academic Editions |